Due to the nature of our products, Spectra Peptides does not accept returns on any opened or used items.

Damaged or Incorrect Orders If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [your email address] with your order number and a photo of the item. We will arrange a replacement or store credit at our discretion.

Lost Packages If your tracking shows your package as delivered but you have not received it, please contact us within 5 business days. We will investigate with Canada Post and arrange a replacement if the package is confirmed lost.

Order Cancellations Orders may be cancelled before payment is confirmed. Once your Interac E-Transfer has been received and your order is processing, cancellations cannot be accepted.

Refund Method Approved refunds are issued as store credit only. No cash or e-Transfer refunds are provided.